Shared Services

Given its strategic location, Portugal is one of the most relevant nearshore centers in Europe. The city of Porto is very attractive to this kind of activities specially when associated with high value added activities.

A relevant number of nearshore centres are based in Porto, acting as engineering, shared services and contact centres for several places in the world.

Either in developing multimedia applications, programming and systems engineering, developing e-government solutions and dematerialising processes or providing specialized technical support based on certified platforms, Porto has clear advantages as a strategic location for supporting models based on "follow-the-sun" methodologies.

Privileged Location and Time Zone to access Relevant Markets
Porto finds itself at the core of three continents: Europe, America and Africa.

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Porto benefits from a good logistics support network based on excellent road, sea and air infrastructure, which puts the city at the heart of major international routes.

The city is geographically located in a time zone with minimal deviation in relation to CET together with other countries such as the United Kingdom and Ireland, positioning Porto even closer to European markets, and on the right path to greater operational efficiency.
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Portuguese Multiculturalism and Language Skills
Portuguese is the 6th most ‘spoken’ language in the world, a detail that is especially relevant when penetrating Portuguese-speaking markets such as Brazil.

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Learning English or any other foreign language is mandatory since the early years in school. 

There are many private schools whose programmes are taught exclusively in a foreign language. This turns schools into excellent recruitment nurturing spots, as well as an interesting solution for those who arrive in the city with children. 

Every year, a growing number of students from all over the world choose the Universities of Porto. More than 4.000 foreign students completed their higher education at Porto. These are excellent assets for international companies that are based in Porto.

Portuguese people and culture are well known for the ability to adapt to other cultures, absorve knowledge and easily learn other languages.

Sources: Direção-Geral de Estatísticas da Educação e Ciência.
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Strong Emphasis in Qualifying and Training Human Resources
When it comes to creating business process outsourcing units, shared services or contact centres, the qualified work force in the Northern Region is seen as a key advantage, especially in the fields of Economics, Accounting and Management (4,000 graduates per year), Law or Sociology (2,400 graduates per year), Marketing (600 graduates per year) and Languages (800 graduates per year).

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In the case of higher added-value operations, such as software companies and engineering centres, the stock of human resources in the Northern Region, in areas like Engineering, is particularly relevant - there are 7,000 new graduates per year.

Porto is also supported by a range of entities that ensure sufficient flexibility and capacity for providing training, converting and specializing human resources according to the needs of such higher added-value operations.

Sources: Direção-Geral de Estatísticas da Educação e Ciência.
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Competitive Costs
Porto is a competitive city when it comes to wages, especially if compared to other locations in Portugal.

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Its competitiveness is even more noticiable in the assessment of estate county supply and national legislation focusing on commercial and industrial leasing. Porto is also extremely flexible from the contractual point of view, as it eases the process of granting access to the use of space to the parties involved.
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Fully Digital Technology Infrastructure
The city of Porto benefits from the fact that Portugal was the first European country to invest in a fully digital telecommunications network with the adoption of optical fiber.

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As a consequence of the investment, next generation networks are well established both across the country and the Northern region, confirmed by the high rate of penetration of Internet services and broadband data, especially as regards business operations, and institutional support services are mostly available online.

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Available Financial Instruments
May be applicable grants to 12-months internships and to fixed-term labor contracts, under the "Estímulo Emprego” Program.

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May also be applicable exemption from payment of Social Security Contributions [23,75%] for a maximum period of 36 months.

May be applicable fiscal incentives for Expats.

Software companies, engineering and contact centres, both in the form of Shared Services Centres or Centres of Excellence, or in the form of Business and Knowledge Process Outsourcing, may be eligible under the Portugal2020 programme. Contact InvestPorto to get a customised assessment for your project.

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