Manpower TBO is much more than a contact centre specialist; it specialises in managing the customer experience, from acquisition to last-mile delivery and after-sales service. We are present at all possible customer touch-points, from remote channels such as the telephone, social networks, to face-to-face retail and field channels. The scope of our activities allows us, together with our clients, to develop a true omnichannel and integrated Customer Experience strategy.
Experience and Uniqueness
Manpower TBO are leaders in the management of Customer Experience in Portugal. Through our outsourcing solutions we establish a true partnership relationship with our clients, contributing to the achievement of their objectives in an increasingly complex and demanding business context.
With our daily performance, we provide the end customer with the best quality products, the best buying experience and personalised service, through the creation of specialised and customised omnichannel Customer Engagement Services. We bet on a customer centric approach, where each customer feels unique and that they have a completely differentiated follow-up from that which exists in the market.
5 million tasks and processes handled, over 25 million calls managed per year and 51 Contact Centre operations in Portugal.
Typical Customer
Large companies in the Telcos and Utilities sector, in the majority region of Lisbon and Porto with national coverage.
Experience and Uniqueness
Manpower TBO are leaders in the management of Customer Experience in Portugal. Through our outsourcing solutions we establish a true partnership relationship with our clients, contributing to the achievement of their objectives in an increasingly complex and demanding business context.
With our daily performance, we provide the end customer with the best quality products, the best buying experience and personalised service, through the creation of specialised and customised omnichannel Customer Engagement Services. We bet on a customer centric approach, where each customer feels unique and that they have a completely differentiated follow-up from that which exists in the market.
5 million tasks and processes handled, over 25 million calls managed per year and 51 Contact Centre operations in Portugal.
Typical Customer
Large companies in the Telcos and Utilities sector, in the majority region of Lisbon and Porto with national coverage.
Services
- Business development
- Sales and customer support services
- Business consulting and market advisory
- Recruitment and HR solutions
- Recruitment and selection
Supported languages
Dutch
English
French
German
Greek
Hungarian
Italian
Polish
Portuguese
Russian
Spanish
Turkish
Chinese
Market expertise
- Europe
- Austria
- Belgium
- Bulgaria
- Croatia
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Spain
- Sweden
- Switzerland
- North America
- Canada
Industry expertise
Industrial sector
Information and communication technologies
Retail and commerce
Shared services
Gallery
Address
Rua Fernandes Tomás 508 Loja 101 4000-211 Porto (La Vie Porto Baixa Shopping Center)
